Avannubo telco and telephony
IP telephony | Integrated AI | Mobile | Multi-network fibre
Connect your business with a hosted IP PBX, an AI-powered operator, mobile telephony and fibre. We unify your communications with solutions tailored to your business and personalised 24/7 support.
AI virtual operator
Artificial intelligence integrated into your telephony with AVANoip Speach Recognition.
An operator that understands your customers
Handle every call automatically, without endless menus or waiting.
Our AI virtual operator understands the purpose of each call and automatically transfers it to the right department. It is available 24 hours a day, seven days a week, so no customer is left without a response.
Speech recognition for more natural service
Thanks to its advanced speech recognition, it identifies exactly what the caller needs and activates the right workflow. Faster, more personalised and effective service from the first contact.
-40%Supervision time
+25%Sales follow-up
Guaranteed return on investment
AVANoip Speach Recoognition turns every call into text to extract valuable information, keywords, customer intent and automatic summaries that integrate with your CRM or ERP. This lets you analyse the data and continuously improve customer service, productivity and sales conversion.
AVANvoip - Hosted IP PBX
We build custom online shops that are fast and easy to manage, designed to deliver a smooth shopping experience and turn visits into sales.
All your IP telephony in one control panel
Manage your calls virtually
AVANvoip gives you a complete hosted IP PBX to manage your entire phone system simply and centrally. Hosted on our own infrastructure, it offers all the features of a traditional PBX without installing equipment in your office.
A fully customisable, scalable hosted PBX
Manage extensions, calls, forwarding and PBX features from one environment. A flexible, scalable solution that adapts to your business’s needs and puts you in control of all your IP telephony.
High-definition IP calls
Call queues and automatic distribution
Customisable IVR
Transfers and conference calls
ERP and CRM integration
Our own national and international numbering
Tailored to your business
AVANvoip tools
Our hosted PBX provides VoIP tools for analytics, real-time statistics, live call management and connectivity across different devices.
AVANVOIP STATS
General statistics and analytics dashboard.
- All calls, answered and missed.
- Talk time and waiting time.
- Custom metrics on request
- Customer satisfaction (CSAT) surveys after each call.
AVANVOIP LIVE
Real-time queue and activity dashboard.
- Live queue and call status.
- Real-time agent activity
- Listen, whisper and barge-in on active calls
AVANWAVE
Unify your communications on a single platform, designed to integrate fully with your digital ecosystem.
- Link calls to your CRM (Salesforce, Zoho...) to connect customer information instantly.
- Centralise WhatsApp and Telegram communications within your own phone system.
- Reduce costs by using different services and move from a call to a video conference with a single click.
AVANSIP
Call from any device, at any time.
- AVANsip SoftPhone for PC and mobile, and WebPhone from any browser.
- Legally valid call recording.
- Call forwarding, answering service and voicemail.
- Number blocklist and restrictions.
Why choose AVANoip?
OUR OWN INFRASTRUCTURE
Our own data centres with nothing outsourced, including backups and service replication.
TAILORED SOLUTIONS
Every configuration is tailored to your business’s size and needs.
PERSONAL SERVICE AND 24/7 SUPPORT
We stand out for our personalised service, technical support and immediate incident resolution.
COMPLETE INTEGRATION AND CONNECTIVITY
We integrate your telephony with any tool. CRM, ERP, WhatsApp, Telegram... without complications.
Multi-network mobile telephony
AVANmóvil, your mobile provider for businesses and individuals. Multi-network coverage with no minimum term, all on one bill.
Stay connected at all times
Multi-network coverage with full availability
AVANmóvil is a mobile provider for businesses and individuals. Its multi-network service combines the main mobile networks to offer a top-quality connection wherever you are, with the convenience of a single provider and one bill.
Mobile communications without ties, with the support you need
With no minimum term, personalised service and 24-hour support, AVANmóvil helps you find the mobile solution that best suits your needs and usage. Whether for your business, your team or personal use, you have a simple, flexible solution.
Multi-network coverage
A single provider
Plans with no minimum term
Everything on one bill
Personalised 24/7 support
High-speed multi-network fibre provider
Fibre broadband services and installation for homes and businesses, with high-speed plans tailored to your needs and personalised customer service and support.
Browse without complications with AVANfibra
We adapt to your needs
AVANfibra offers fibre broadband plans with high-speed connectivity and different coverage options across Spain. Our fibre plans cater for every type of need, whether at home or in your business.
Internet with no minimum term and friendly support
If you are looking for fibre or internet with no minimum term, AVANfibra has the plan that best suits your usage, with installation included and friendly, prompt, professional service designed to help whenever you need it.
Different coverage options available
Plans with no minimum term
Installation included
Tailored to your needs
Personalised 24/7 support
FAQs
We answer common questions about telephony for your business.
What is a hosted PBX and what are its benefits?
A hosted PBX manages business telephony from a platform hosted outside the office. It lets you organise extensions, schedules, queues and forwarding, and answer calls on compatible devices. Features depend on the solution and contracted service. Avannubo offers the AVANvoip IP PBX to adapt communications to each business’s operations.
What is a telephone IVR?
An IVR is an interactive voice response system that guides callers through keypad or voice options, depending on the solution. It can route calls to departments, provide information or manage opening hours. A short, clear menu helps avoid unnecessary transfers. Avannubo configures PBX call flows around each organisation’s needs.
How does an AI telephone operator work?
An AI telephone operator uses speech recognition and other capabilities to interpret requests and carry out configured actions, such as routing a call. Its accuracy depends on language, noise, integrations and service design. It should provide a handover to a person when it cannot resolve a request. Avannubo adapts these workflows to each business’s customer service.
Can business calls be automatically transcribed and analysed?
Yes, solutions are available that convert audio to text and let you search for information or analyse conversations. Features and accuracy vary by system. Before using them, define the purpose, legal basis, information provided to individuals, and access and retention conditions. A transcription should not be treated as an infallible record.
How does a PBX integrate with a CRM?
Integration exchanges information between telephony and the CRM, for example to identify customers, initiate calls or log activity. Compatibility, APIs, licences and permissions in both systems must be checked. Avannubo analyses existing tools to define which data and features should be connected.
How can a business reduce missed calls?
Review opening hours, queues, distribution between agents, forwarding and callback options. Statistics help identify busy periods and adjust service. A PBX needs sufficient staffing and a follow-up procedure alongside it. Avannubo configures call flows and available tools to improve call management.
Can I use my company’s landline number on my mobile?
Yes, if the PBX and service support a compatible telephony app or softphone. Your mobile can work as an extension and display the company number when calling, depending on configuration and the operator’s terms. A connection is required and the account must be protected. Avannubo advises on options compatible with its telephony solution.
What is a mobile virtual network operator?
A mobile virtual network operator provides mobile services using other operators’ access infrastructure. Coverage, network access, pricing and minimum terms depend on the offer; they are not automatic advantages of every MVNO. Check the terms and intended usage areas before signing up. Avannubo provides mobile services through AVANmóvil.
What tasks can AI handle in my business’s calls?
An AI solution can help classify requests, route calls and answer predefined enquiries if it has the necessary information and integrations. Limit its scope, test real situations and provide a human service alternative. Implementation can reduce repetitive tasks but does not guarantee that missed calls will be eliminated or every request resolved.
What are the benefits of using one provider for fibre, mobile and PBX services?
Coordinating these services with one provider can simplify administration and make troubleshooting easier. Before signing up, review coverage, terms, responsibilities and support channels. Combined billing and service commitments should be confirmed in the offer. Avannubo combines connectivity and telephony solutions around each business’s needs.
